Three ways in: the Telegram bot for an instant answer, email for anything that needs a paper trail, or the form on this page. A real person reads every escalation, and we never ask for a seed phrase, a private key or wallet access in any channel.
@pumpwavesupport_bot
Answers instantly, 24/7
The fastest channel. The bot answers session, fee, payment and settings questions straight away, and one tap hands the conversation to a person with your handle attached.
Open Telegramsupport@pumpwave.net
Usually within a few hours
Best for anything long: a payment that needs tracing, an invoice question, press, partnerships or a complaint you want on record.
Write an emailContact form
Same queue as email
Use the form below if you would rather not open a mail client. Add the mint address and the transaction signature when the question is about a session that already ran.
Jump to the formThe calculator on the home page quotes any session size instantly, and the guide breaks the whole cost stack down line by line.
Read the cost breakdownCheck the transfer landed on the address the console showed. If it confirmed, send us the mint address and the transaction signature and we will trace it.
Send it on TelegramOpen the console, pick a preset and change one thing at a time. The summary column recalculates volume, orders, comments and the fee as you move.
Open the console